Understanding Response Times and Support Levels
Dr. Flow
Last Update há 6 meses
Response times are structured to protect both the quality of care and the support team's sustainability. Each program tier has clearly defined service levels, including expected response windows and session frequency.
Urgent matters are triaged accordingly. Non-urgent requests are handled in the order they are submitted and by priority category. All participants are informed of current timelines and any service delays.
This structure allows the program to serve many artists with consistency rather than burnout-driven overextension. 
